Placing Orders & Custom Orders
All orders must be placed online. (www.HouseofRena.com)
**If for any reason, you place a custom order through our social media outlets, please note there will be a $20 Non-Refundable Deposit. (This amount will be added into the final total of your purchase). -Please email us with any questions.
We are accepting a very limited amount of custom apparel requests at this time. Please send your requests through our "Contact Page" for inquiries.
Also, please note that some House of Rena items do have custom options. Please read item descriptions before purchasing.
All major credit cards are accepted.
Items are "Made-To-Order" and are shipped 3 - 10 business days after order is placed. Please allow time for shipping.
All orders are shipped via USPS - Priority Mail (2-3 Business days) with tracking information sent via email.
Returns & Exchange Policy
If you are completely unsatisfied with your order, you may return your items within 7 days of receiving the item in its original condition for a refund (not including shipping cost or the $20 deposit for custom orders).
Your refund will be issued once your items are received. Please email info@HouseOfRena.com prior to shipping your return.
We do not accept exchanges.