Placing Orders & Custom Orders
All orders must be placed online. (www.HouseofRena.com)
We are accepting a small amount of custom order requests.
Please take note of the following:
- All custom orders require a $30 Non-refundable Deposit. This amount will be put towards the balance of the order total.
- Any changes made to the design of a custom order after the original agreement, will result in an additional fee.
- Please use our Contact Form for order inquiries or email us at firstname.lastname@example.org
All major credit cards are accepted.
Items are "Made-To-Order" and are shipped 3 - 10 business days after order is placed. Please allow time for shipping.
All orders are shipped via USPS - Priority Mail (2-3 Business days) with tracking information sent via email.
Returns & Exchange Policy
If you are completely unsatisfied with your order, you may return your items within 7 days of receiving the item in its original condition for a refund (not including shipping cost or the $20 deposit for custom orders).
Your refund will be issued once your items are received. Please email info@HouseOfRena.com prior to shipping your return.
We do not accept exchanges.